‍Job Summary
‍We are seeking a skilled and versatile Product Support Specialist (MSE) to join our team. The ideal candidate will have experience in supporting technical products, troubleshooting issues, and working in secure facilities. This role requires a broad knowledge base in systems administration, network administration, and infrastructure management, with a particular focus on Linux environments. The Product Support Specialist will play a key role in ensuring the smooth operation of servers, switches, and other critical hardware components while providing high-level support to customers and internal teams.
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Location: Colorado Springs, CO
Travel: Regular International Travel Required
Clearance: Top Secret Clearance Required

Company
‍Cyberspatial is a cutting-edge technology company dedicated to supporting the Department of Defense in achieving full network visibility and cyber resilience for mission-critical systems. Teleseer empowers DoD cyber teams to see every layer of their network in real-time, enabling rapid threat detection, forensics, and alerting; providing unmatched situational awareness. Our solutions transform raw network traffic into actionable intelligence, providing a unified view of complex and disjointed network environments to strengthen defenders response times to cyber events.

Key Responsibilities

• Provide technical support for a range of hardware and software systems, with a focus on servers, switches, and tapping infrastructure.
• Troubleshoot and resolve technical issues across various environments, including Linux-based systems.
• Install, configure, and maintain hardware and software in a secure, controlled facility environment.
• Serve as a technical "jack of all trades," offering cross-functional support across different areas of IT infrastructure and systems.
• Relay customer feedback and bugs to product development and engineering teams for continuous improvement.
• Perform regular system updates, software upgrades, and patches to ensure systems remain secure and operational.
• Monitor system performance and address issues as they arise to minimize downtime and maintain high availability.
• Assist in maintaining documentation for technical processes, installation procedures, and troubleshooting guides.
• Collaborate with other team members, providing technical expertise and insight to resolve complex issues.
• Ensure compliance with security protocols and best practices in all tasks performed within secured facilities.
• Provide support in maintaining system integrity, security, and uptime for all infrastructure-related services.

Required Qualifications

• Top Secret Clearance Required.
• 3-5 years of experience in a technical support or system administration role.
• Strong knowledge of server management, network switches, and tapping infrastructure.
• Proficient in Linux systems administration and troubleshooting.
• Hands-on experience with hardware installation and configuration in a secured facility environment.
• Familiarity with system monitoring, logging tools, and diagnostic utilities.
• Ability to work in a fast-paced, dynamic environment while managing multiple priorities.
• Solid understanding of network protocols, system security, and troubleshooting methodologies.
• Experience in software upgrades, patch management, and system optimization.
• Strong communication skills, including the ability to relay technical issues to non-technical stakeholders.
• Ability to work independently as well as part of a team in a collaborative setting.

Preferred Qualifications

• Experience working with specialized equipment, such as high-availability systems or secure hardware.
• Familiarity with various monitoring tools, ticketing systems, and IT support platforms.
• Certifications in relevant areas such as Linux, Networking (e.g., CompTIA Network+, CCNA), and System Administration (e.g., RHCSA, MCSE).

Physical Requirements

• Ability to lift up to 50 lbs and perform physical tasks associated with hardware installation and troubleshooting.
• Ability to work in a secured facility, following all safety and security protocols.

Are you an experienced engineer with a knack for tackling the challenges of physical systems in high-performance IT environments? Join our team, where you’ll play a hands-on role installing and maintaining servers and cabling, performing general system administration, and troubleshooting network engineering scenarios. This role demands technical precision, problem-solving prowess, and an in-depth understanding of physical and logical system architectures.

Responsibilities

• Install, configure, and maintain physical servers, racks, and structured cabling in data center environments.
• Perform routine hardware and network diagnostics, replacements, and repairs.
• Monitor, maintain, and troubleshoot physical systems, including server hardware, storage systems, and network infrastructure.
• Execute system administration tasks, such as managing user accounts, permissions, and configurations.
• Assist in troubleshooting and resolving network engineering scenarios involving switches, routers, and other devices.
• Maintain accurate documentation of hardware inventory, cable maps, and system configurations.
• Ensure compliance with organizational policies for security, safety, and operational excellence.
• Collaborate with remote engineering teams to integrate hardware solutions into broader IT architectures.
• Work on infrastructure upgrades, migrations, and scaling initiatives to meet evolving business needs.

Skills and Experience

• Must hold, or be open to attaining, a Top-Secret security clearance.
• Strong technical experience with server hardware installation, configuration, and troubleshooting.
• Proficiency in structured cabling, cable management, and maintaining clear cable maps.
• Familiarity with system administration tasks (e.g., Linux/Windows servers, shell scripting, and basic sysadmin tools).
• Basic understanding of networking fundamentals, including IP addressing, VLANs, routing, and network troubleshooting tools (e.g., Wireshark, ping, traceroute).
• Strong problem-solving and troubleshooting abilities in physical and network systems.
• Clear, effective communication and collaboration skills to work with cross-functional teams.
• Ability to lift and install heavy equipment (e.g., servers, racks).
• Experience working in secure environments or familiarity with IT systems requiring high-level security protocols.
• Proficiency in network engineering tools and practices (e.g., configuring switches, firewalls, or load balancers).
• Hands-on experience with automation and monitoring tools (e.g., Ansible, Nagios, or similar).
• Bachelor’s degree or equivalent experience in IT, Engineering, Computer Science, or a related technical field.

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With your extensive experience in Linux engineering, you know how to build systems that are secure, reliable, and optimized for performance. In this role, you’ll bring that expertise to challenging and impactful projects, focusing on customizing Linux distributions and fine-tuning kernel configurations for environments in which security and reliability are non-negotiable. At Cyberspatial, your work will directly contribute to systems that support national security.

Responsibilities

• Customize and fine-tune Linux kernels for optimal performance, security, and stability in specialized environments.
• Build and maintain custom Linux distributions tailored to meet specific organizational requirements.
• Implement system-level configurations to ensure maximum efficiency of CPU, memory, I/O, and other critical resources.
• Develop, maintain, and document automated tooling for configuration management and deployment.
• Troubleshoot and resolve complex system issues in a methodical and efficient manner.
• Collaborate with cross-functional teams to align Linux-based systems with broader security and performance goals.
• Stay informed on the latest developments in Linux security practices, kernel updates, and performance enhancements.

Skills and Experience

• Must hold, or be open to attain, a Top-Secret security clearance.
• 5+ years of hands-on experience in Linux system engineering, kernel tuning, and custom distribution development.
• Strong expertise in Linux kernel internals, with experience in subsystems such as scheduling, networking, and memory management.
• Proven ability to create and maintain custom Linux distributions using tools like Yocto, Buildroot, or similar.
• Advanced scripting and automation skills (e.g., Bash, Python, or Go) to streamline system tuning and configuration processes.
• Hands-on experience with SELinux, AppArmor, or other Linux security frameworks.
• Proficiency with system performance analysis tools (e.g., perf, strace, sysstat) and tuning techniques.
• Strong understanding of hardware and low-level driver interactions.
• Bachelor’s degree or equivalent experience in computer science, engineering, or related technical fields.
• Experience with version control systems (e.g., Git) and CI/CD workflows.
• Clear communication skills with a proven ability to document processes and mentor newer team members.

Ideal Candidate

You are a seasoned Linux engineer who enjoys leveraging your hard-earned experience to build systems that perform flawlessly in demanding environments. You have a deep appreciation for the intricacies of Linux systems and take pride in crafting secure and optimized solutions. Collaboration comes naturally to you, and you thrive in roles where your expertise can make an immediate impact.

We are seeking an experienced and versatile Site Reliability Engineer to join our team.

As an SRE, you will play a critical role in designing, building, and maintaining our infrastructure. This role is focused on reliability, scalability, and operational excellence. You will collaborate with cross-functional teams, implement automation, and monitor system performance to ensure optimal availability and performance.

Responsibilities

• Perform infrastructure monitoring, log-analysis, incident response, root cause analysis, and post-mortem investigations to ensure optimal performance and security.
• Optimize system performance and scalability through performance tuning, capacity planning, and load testing of databases and API services.
• Contribute to the design and implementation of disaster recovery and business continuity plans.
• Stay up to date with latest trends and advancements in cloud technologies, security practices, database management, and infrastructure automation.

Skills and Experience

• Must hold, or be open to attain, a Top-Secret security clearance.
• 3+ years experience in cybersecurity, infrastructure operations, and system administration.
• Strong coding skills (esp. Bash & GoLang) to implement automation tooling & API testing/updates.
• Proficiency in administering Google Cloud and/or AWS services.
• Solid understanding of data modeling, relational databases, and data engineering concepts.
• Experience with service monitoring, performance tuning, and incident response.
• Field-proven problem-solving and troubleshooting abilities.
• Strong communication and collaboration skills to work effectively with cross-functional teams.

Do you take pride in building database systems that are fast, reliable, and rock-solid under pressure? We’re looking for an experienced database engineer who knows how to design and optimize architectures that handle demanding workloads with ease. Whether in the cloud or on-premise, you’ll be responsible for crafting systems that deliver high performance, scalability, and reliability for mission-critical applications. This role offers the opportunity to own database infrastructure end-to-end, from designing efficient data models to optimizing performance on specialized ultra-high-performance hardware.

Responsibilities

• Architect and implement high-performance relational database systems for cloud and on-premise environments.
• Design and optimize systems to handle large-scale, concurrent workloads with low latency and high availability.
• Develop and maintain strategies for database replication, partitioning, and scaling to ensure fault tolerance and seamless growth.
• Tune database configurations, queries, and indexes for peak performance under heavy workloads.
• Build and automate robust backup, recovery, and disaster recovery solutions to ensure data integrity and business continuity.
• Collaborate with engineering teams to design schemas and data models that balance performance, maintainability, and scalability.
• Monitor and troubleshoot database performance and reliability issues, providing proactive solutions before they impact operations.
• Stay current with advancements in database technologies, bringing new ideas and best practices to the team.

Requirements

• Actively hold, or be open to attaining, a Top-Secret security clearance.
• 7+ years of experience designing and managing relational database systems in production environments.
• Proven expertise in optimizing database performance and managing systems under high-concurrency workloads.
• Strong understanding of database internals, execution plans, and advanced query optimization techniques.
• Experience designing and maintaining highly available systems, including replication and failover mechanisms.
• Proficiency with scripting and automation tools (e.g., Python, Bash, Terraform, Ansible) for database management and deployment.
• Hands-on experience with both cloud-native database solutions and on-premise hardware optimized for performance.
• Familiarity with distributed database systems and scaling strategies for large datasets.
• A systematic approach to monitoring, incident response, and maintaining production-grade reliability.
• Strong communication skills, with the ability to collaborate effectively and mentor less experienced team members.

Bonus Points

• Expertise in advanced database security practices, including encryption, access control, and auditing.

• Experience implementing hybrid cloud/on-prem database solutions or other complex architectures.

• Contributions to open-source database tools or frameworks.

• Solid understanding of storage systems and how hardware impacts database performance.

Do you enjoy breaking things to make them better? We’re looking for a Test Engineer to lead quality assurance efforts for our flagship product, Teleseer. You’ll work with developers and other stakeholders to ensure that every piece of the application functions seamlessly, identifying edge cases and implementing robust testing strategies that leave no stone unturned.

Responsibilities

• Design, implement, and maintain testing strategies for frontend and backend systems.
• Develop automated test suites for unit, integration, end-to-end, and performance testing, ensuring comprehensive coverage.
• Work closely with developers to identify potential edge cases and ensure the testability of features early in the development cycle.
• Perform exploratory and manual testing to identify gaps in automation and uncover hard-to-reach issues.
• Test APIs, workflows, and data pipelines to validate interactions and ensure consistent functionality across systems.
• Debug issues in collaboration with developers, providing detailed and reproducible bug reports.
• Monitor and maintain test execution pipelines as part of the CI/CD process, ensuring tests run efficiently and reliably.
• Analyze test results, identify patterns, and suggest improvements to enhance system reliability and user experience.
• Advocate for quality best practices within the development team and continuously improve testing processes.

Requirements

• Must hold, or be open to attaining, a Top-Secret security clearance.
• 3+ years of experience in software testing, with expertise in designing and executing tests for complex, distributed systems.
• Strong knowledge of test automation tools and frameworks for front-end and back-end testing.
• Experience creating and maintaining automated test suites for unit, integration, and system-level testing.
• Hands-on experience with API testing, including validation of RESTful services and data flows.
• A systematic approach to exploratory and manual testing, uncovering edge cases and rare failure modes.
• Familiarity with CI/CD systems and integrating automated tests into pipelines.
• Excellent debugging skills, with the ability to isolate, document, and communicate issues effectively.
• Strong analytical and problem-solving abilities, with a keen eye for detail.

Bonus Points

• Experience testing asynchronous or event-driven systems, such as real-time applications or message queues.
• Familiarity with testing in containerized or distributed environments using Docker or Kubernetes.
• Knowledge of performance testing tools and techniques to identify bottlenecks and scalability issues.
• Experience with security testing or compliance validation.
• Demonstrable skills using fuzzing and other methodologies to identify rare failure modes.
• Proficiency in Python, BASH, and other relevant scripting languages.
• Contributions to open-source testing tools or frameworks.

Ideal Candidate

You thrive on finding problems before users do, with the curiosity to explore every corner of a system and the technical skills to automate the boring stuff. You understand the critical role of testing in delivering quality software and enjoy collaborating with developers to improve every stage of the development process. If you love building confidence in complex systems by tearing them apart and making them better, we’d love to have you on our team.