Purpose

All products reach the end of their life cycle for several reasons, including market demands, technology innovation and development-driven changes, or product maturity and replacement with functionally richer technology. Even so, Cyberspatial also recognizes that end-of-life (EOL) milestones often prompt companies to review the impact to the Cyberspatial products, services, or subscriptions in their networks. With that in mind, we have set out below Cyberspatial's End of Life milestones to help manage EOL transitions and to explain the role that Cyberspatial can play in helping to migrate to alternative Cyberspatial technology.

Scope

Cyberspatial’s End of Life Policy (“Policy”) applies to all Cyberspatial hardware, software, and service offers (collectively “Products”) that have their own unique product part number or asset identifier (“AI”).^* Versions or releases of a Product that do not have a unique AI are not subject to this Policy.

This Policy covers all new EOL notifications made in all theaters on or after March 6, 2025. It does not apply to a Cyberspatial Product that is already subject to an EOL notification as of March 6, 2025.

Definitions

• End-of-Life (EOL): A process marking the final phase of a product's lifecycle, during which sales, updates, and support operations are gradually discontinued.
  
• End-of-Sale (EOS) Date: The last date on which a product is available for purchase.
  
• Last Date of Support (LDOS): The final date for receiving any form of support or updates for an EOL product.
• Technical Support: Assistance provided by Cyberspatial and its partners for troubleshooting and resolving issues, as specified in the customer's support agreement.
  
• Hardware Replacement: Assistance, repair parts, components, and devices provided by Cyberspatial and its partners in accordance with the license and support contract agreement.
  
• Supporting Data: Referential datasets, models, graphics, and other media independent of customer data that are used by Teleseer in one or more features.
  

Policy

End-of-Life Milestones

EOL Notification:
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‍External notification of the End-of-Life process will be provided at least six (6) months before the End-of-Sale (EOS) date for affected products. The notification will be published on Teleseer’s website and shared directly with customers under active license agreements.

‍End-of-Sale (EOS) Date:

‍The EOS date is the last date on which the product will be available for purchase. After this date, new licenses or hardware for the product will no longer be sold.

‍Last Ship Date:

‍For hardware products, the last ship date will be three (3) months after the EOS date.

‍Support Commitments

Software Updates and Supporting Data:During the active license term (but before the LDOS), Cyberpatial will provide regular critical bug fixes, software feature updates, hardware firmware updates, and supporting data to the customer. These updates will be compatible with any Cyberspatial hardware purchased within the preceding five (5) years.

Technical Support:

Software

‍Technical support for Teleseer products will be provided in accordance with the terms of the support contract tier purchased by the customer. Support contracts traditionally align with the license start and end dates but can be curtailed, extended, or stacked based on customer needs.For example, a customer may purchase an additional 1-year Silver Support contract to supplement a Bronze Support contract aligned with a three-year Teleseer license.

‍Hardware 

‍As a Dell OEM Partner, we offer Dell Premium support for our hardware products. Visit Dell Support for more information.
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‍End-of-Sale (EOS) Date:

‍The EOS date is the last date on which the product will be available for purchase. After this date, new licenses or hardware for the product will no longer be sold.

‍Last Ship Date:

‍For hardware products, the last ship date will be three (3) months after the EOS date.

Definitions

• Last Date of Support (LDOS) Teleseer products and components will reach an LDOS, after which technical support will no longer be provided. The LDOS will be communicated to customers at least 3 months in advance to allow for transition planning.
• Support Beyond LDOS Customers may be eligible for extended support contracts, which may include security patches, bug fixes, or limited technical assistance for an additional fee. Extended support is not guaranteed and is provided at Cyberspatial’s discretion.
• Migration and Upgrade Assistance Customers are encouraged to migrate to supported products before LDOS. Teleseer may offer migration assistance, upgrade discounts, or consultation services for customers transitioning to newer product versions.
• Hardware Considerations Cyberspatial-provided hardware components reaching EOL may no longer receive firmware updates or compatibility testing with newer software versions. Customers should plan to replace legacy hardware before the LDOS to ensure continued functionality and support.

Replacement Parts for Hardware:

For end-of-life hardware, Cyberspatial directs all replacement requests to Dell Support during the license period, but before LDOS subject to Cyberspatial’s Return Merchandise Authorization (RMA) process. The following policies may apply to hardware replacement:

• Determination of Replacement Parts: Replacement components will be determined based on diagnostics performed by Dell Support in collaboration with the customer. Replacement parts are sent if the issue is confirmed to be hardware-related and cannot be resolved through software updates, configuration changes, or remote troubleshooting.
• Eligibility for Replacement: Only customers with active support contracts covering the affected hardware are eligible for replacement parts through Dell Support. Replacement parts are guaranteed to be compatible with Cyberspatial hardware purchased within the preceding three years.
• Condition of Replacement Parts: Replacement parts may be refurbished, certified pre-owned, or new, depending on the availability of components. Refurbished or pre-owned components will meet the same quality and performance standards as new components.
• When New Components are Sent: New components are sent if refurbished or pre-owned replacements are unavailable or if the hardware in question is still under warranty within the first year of the support contract.
• Return of Faulty Components: Customers are required to return faulty hardware components as directed by Dell Support. Failure to return and comply with Dell’s policies regarding the faulty component may result in additional charges.

This policy ensures that Cyberspatial customers can plan for product transitions while continuing to receive the support level specified in their active license agreements. For questions or additional details, please contact Cyberspatial Support. To contact us regarding this Policy or our privacy practices, please contact us at hello@cyberspatial.com