Our support team is here to help! Send us an email and we'll get back to you as soon as possible!

Support can be reached via email at support@cyberspatial.com or via the Live Chat option on the bottom right of the Teleseer window.

Live Chat

To connect to support via the Live Chat option, log in to the application and click on the chat icon at the bottom right of the screen.

Please provide the email address of the account you are using so we can better assist you.

What information should I provide?

Help us help you. Please provide the following information such that we can provide the best assistance in the shortest amount of time:

• If you have a specific question about our product, please include as much information as possible so that we can provide you with a full and complete response
• If you have a question about subscriptions, please provide the email address associated with your subscription and the question you have
• If you have a feature request or a suggestion to enhance an existing feature, please let us know! We'd love to make your job easier. Tell us how we can help!

Reporting Defects

Sometimes we make mistakes. If something isn't working as expected, please let us know so we can fix it for you and the entire community as soon as possible! We're happy that you found a mistake and even happier that you let us know about it, we're just disappointed that we didn't find it first!

When reporting a defect, we would appreciate if you could manually send us feedback.

Manually Reporting Defects

If something isn't working as expected, please send us an email at support@cyberspatial.com describing the issue and provide any console errors and screenshots (if possible):

• Description of the issue
• Steps to reproduce the issue
• Observed behavior
• Expected behavior